Privacy Policy
Last updated: March 23, 2026
1. Introduction
Inception Custom Pools ("Inception Pools," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us through our forms, or engage our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and home address provided through our contact forms or during consultations.
- Project Information: Details about your pool project, property, and preferences shared during consultations and communications.
- Usage Data: Information automatically collected when you visit our website, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Schedule and manage consultations and service appointments
- Provide estimates and proposals for pool projects
- Communicate with you about your project or account
- Improve our website, services, and customer experience
- Analyze website traffic and usage patterns
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve functionality and analyze traffic. We may use the following types of cookies:
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyze information to help us improve our website and services. These may include website analytics providers, email marketing platforms, and customer relationship management tools. These third parties have their own privacy policies governing their use of your information.
6. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted partners who assist with our operations (e.g., website hosting, email services, analytics).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the information below.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Inception Custom Pools
Email: info@inceptionpools.net
Phone: (614) 421-7575
Columbus, Ohio